FREQUENTLY ASKED QUESTIONS:
(click to view) 
Why is this software so reasonably priced?
I thought this was an Instant Download!!! Where is it?
I do not have Windows Vista or XP. Will Credit-Aid run on older versions of windows?
Do you have a Canadian Version of Credit-Aid?
Do you have an Affiliate Program?
Sometimes I try to run Credit Doctor, it starts to run, and the closes very quickly. What is wrong?
Where do I download product updates?
I got a shipping confirmation email from Google Checkout. Where is my download?
I bought a copy of Credit Doctor, but my computer crashed. How can I get a new copy?
How do you handle product returns?
Q: I thought this was an "Instant Download"!!! Where is it?
A: We do not offer instant downloads and we are not automated. We post this in our online store and many pages throughout our site. Customer Service is our #1 goal and we do process orders very quickly. However, we are "real people"...and orders sent in the middle of the night or during off-hours will not be processed until we can "manually" create your activation/download/instructions and email them to you. Order processing generally occurs within 30-60 minutes, but please allow up to 8 hours. NOTE: YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL WE PROCESS AND SEND YOUR ORDER. **If you have received a notice that your order has "SHIPPED" and that you have been charged, this means that your Download instructions HAVE been sent. If your order has been sent and you do NOT see it in your INBOX, PLEASE check in your SPAM FOLDER. That is where they sometimes end up. If 8 hours have gone by and you don't see your download instructions in your Inbox or Spam Folder, please send us a friendly email and we will resend.
Q: More than 24 hours has passed and my card has been charged, where are my download and activation instructions?
NOTE: YOUR CREDIT CARD IS NOT CHARGED UNTIL THE MOMENT WE PROCESS AND SEND YOUR ORDER.
If more than 24 hours has passed and you see that your credit card HAS been charged, that means that WE HAVE sent your order. If this has happened, please do not alarm and please do not send angry email. Here is an explaination:
We send orders out quickly, however, you may have used Google's email masking/forwarding system (which most people do). Google's email masking system prevents us from seeing your REAL email address, therefore your email must get routed and forwarded through Google. Google offers this to protect you from spam, but it also may prevent you from getting your software order (if your email program doesn't like their bounceback system -- and this happens weekly!).
If 24 hours have passed and you have not received your order, first look in your SPAM FOLDER or BULK EMAIL Folder for an email from sales@creditdoctorsoftware.com. If it's not in your Spam Folder or Bulk Email Folder, next please send us a friendly email at support@creditdoctorsoftware.com asking us to resend your order. Please let us know your full name, your order number and your "Real" email address, so we can send resend it to you directly.
If you believe that this may have happened to you, please do not email us through the Google Checkout system -- or it will continue to hide your real email address and you will not see our responses (which is frustrating for both of us).
*Please understand that happy customers are what we strive for, however if you do not provide us with your real email address, or if you do not have your email set up to receive most emails, problems will occur. If this is the case, a "friendly" email with the correct info will solve everything.
Q: I am trying to download this program, but I keep getting a "Corrupt" error message. What is wrong?
A "corrupt" or "NCIS" error you are getting means that you are not downloading the entire program. The install file is 13.2 Megabytes. It will not install unless you download the entire file. We test the links daily and they generally take 2 Minutes to download on standard DSL or Broadband, but occassionally your antivirus or internet settings on your computer may be preventing you from completing the download. If you are getting the "corrupt " error when trying to download and install the software, here are the steps to take to correct this problem:
- Delete the partial file you have downloaded
- Delete ALL temporary internet files (Control Panel – Internet Settings)
- Completely SHUT DOWN and RESTART your computer
- COMPLETELY TURN OFF your ANTIVIRUS and ANTI-SPYWARE (These programs often prevent customers from completing downloads of exe files)...the worst offendor seems to be NORTON. If you are getting this error and your Anti-Virus or Anti-Spyware is running, PLEASE TURN IT COMPLETELY OFF BEFORE DOWNLOADING. 99% of the time this solves the problem. The other 1% is if you are running AOL, and AOL doesn't like you to download .exe files, either. If you are running AOL, please copy the link and try to download through your Internet explorer and NOT your AOL.
- Download the file again and remember to save it to your desktop. Make sure you have the full 13.2 megabytes. Once it has downloaded, you can check the file size by doing a right mouseclick on the file itself and choosing PROPERTIES (with the left mouse button). If you have downloaded the entire file it should install perfectly.
If for any reason this does not work, please send us a friendly email with detail of the problem you are having, along with your order number, and we will be happy to help you further. We want to help you.
Q: I have a desktop, a laptop, and several other computers in my office. Can I install this software on more than one computer?
A: Credit-Aid software is sold with a single Computer license, very much like Windows or Office or many other popular programs. It may not be installed on more than one (1) computer. If you would like information about purchasing a multiple user license, click here for more information and pricing.
Q: When I start to install Credit-Aid software, I am getting a message window that says "Unknown Publisher." What does that mean and what should I do?
A: We are not affiliated with Microsoft in any way, therefore we will always be an "Unknown Publisher." This is just part of WIndows security letting you know that our software has not been verified by Microsoft. When you seen "Unknown Pulisher" simply continue the install process.
Q: I downloaded a "Credit Doctor" Demo from the internet. What happened to THAT program and what is Credit-Aid?
A: Credit Doctor was our first credit repair software product. It was very popular and won many awards. Credit-Aid is our next generation, and it's Credit Doctor on steroids. We took all the feedback from customers, added extra features and made 4 new all-new versions. Because these new products are vastly superior, they have replaced Credit Doctor.
Q: Why is this software so reasonably priced?
A: We believe that software should be affordable. We also truly want to help people. We know that we have created the best credit repair software on the market and we also know that if you have success, you might tell a friend about it, and if enough people have success, we will sell plenty of programs, and help a lot of people, and everyone wins in the end.
Q: I do not have WIndows Vista or XP. Will Credit Doctor run on older versions of Windows?
A: No. Credit Doctor will only run properly on Windows Vista and XP.
Q: Do you have a Canadian Version?
A: Although we've traveled everywhere from Moose Jaw to Medecine Hat, we are American and live in California and we have no knowledge of the Canadian Credit Laws. A Canadian version my be in the works soon, but for the moment, it takes all the hours in the day to improve our own American version. If you are Canadian and need help with your credit, click here: http://www.gov.on.ca/MGS/en/ConsProt/STEL02_045974.html
Q: I am a Mortgage Broker and I want to be able to help my clients with their credit. Do I need a special license for this?
If the dIspute letters come from your clients, are signed by your clients, and if you are not charging them for this service, then your clients are repairing their own credit. You would simply be helping them to repair their own credit by using our software to generate the letters, track their progress and keep them organized. Please consult with an attorney in your specific state to confirm this. As far as charging your clients for this service, we believe that if you go the extra mile for your clients, you will receive back more rewards (by way of closed loans, goodwill and word of mouth) than any small fee you might charge for printing and sending a few letters.
If you would prefer to have you clients do ALL the work themselves, we suggest buying copies of our software in bulk to give to your clients and have them do the work themselves CLICK HERE FOR BULK PRICING.
Q: I am a mortgage Broker and I would like to give Credit-Aid Software to my clients. Can you give me a discount if I order your software in bulk...and can you put my logo and contact information on the front?
Giving copies of Credit-Aid software to your clients is a great way to strengthen your relationship, and to keep in contact, as they quickly boost their own FICO score and qualify for a better loan.
With a minimum order of 10, we will be happy to print your company logo and contact information right on the cover.
Write to: sales@creditdoctorsoftware.com, call Barbara at (310) 929-7554 for more information or click here for more information about Co-Branding and Bulk Pricing:
Q: Do you have an Affiliate Program? Yes, we have just begun organizing our affiliate program. We are in the process of automating our store and once that's complete, we be paying generous comissions on referred sales and we also have the ability automate your comission payments to you, to guarantee that you get paid! Click Here to receive notification of our upcoming Affiliate Program.
Q: I am Mortgage Broker seeking PRO Software. How many clients can I track with your software and why is there a limit?
A: Credit-Aid CORPORATE PRO 1000 for Mortgage Brokers can handle up to 1000 clients (for less than $1 per client). We put a cap on it because we felt that adding more clients than might slow down the program too much, and also because then we wanted to offer it at a reasonable price.
We build our new versions based on feedback from customers. Here are some links that may help with your decisions:
Product Comparison: http://www.creditdoctorsoftware.com/comparison.htm
Video Tour: http://www.creditdoctorsoftware.com/index-demo-flash.htm
Demo Download: http://www.creditdoctorsoftware.com/demo-form.php
Our business is built on relationships, and we base all software decisions on user feedback, so if you have any new features in mind that would be helpful for your business, please let us know, because your valuable feedback helps us to build the best software products possible.
Q: I have paid for Credit Doctor and received my Activation Code from you, but when I try to enter my activation code into the program, it just says DEMO DEMO and I can't enter in the code.
A: If it says DEMO DEMO, that is NOT the Credit-Aid Full Version program. What you have is only the free Demo, and you must completely uninstall the demo prior to installing and running the full-version.
Q: Sometimes I try to run Credit-Doctor, it starts to run, I see the doctor, and then it closes very quickly and won't run. I do this over and over and the same thing keeps happening. What is wrong?
A: When Credit Doctor starts up, the first thing it does is check to see if it's already running. If it is, it will see itself and shut down. You can tell if Credit Doctor is already running because you will see the little handsome doctor down in the tray (by your clock). If this keeps happening and you can't figure out how to stop it, we recommend completely shutting down and restarting your computer. It's surprising how restarting a computer can fix most issues.
Q: Where do I download Product Updates?
A: Here on the Support page
Q: I am trying to install by typing in the name and activation code you sent me, but I keep getting an error message that says "Invalid User String." What do I do?
A:"Invalid User String" means you are entering an incorrect name and code. This usually occurs when trying to "retype" the name and code we sent. Please try to "copy and paste" the name and code (instead of retyping) and you should have success. FYI: To cut and paste: Use Control + C to COPY and Control + V (Or Right Mouse Click + Paste) to PASTE it into the Activation window.
Q: I was sent a shipping confirmation email from Google Checkout. Where is my download?
A:We do not charge your card or ask Google to notify you of shipping until the moment we process and send your order. If you ordered the download version and received a confirmation letter that your card was charged or that your order has shipped, that means that we also sent your software and it is waiting for you at the email address that you have provided. If you don't see it in your inbox, please look in your spam folder befor contacting us. 99% of the time that is where it is.
Q: Why does Google send me shipping confirmation with my mailing address when I have only purchased a download?
A: This is a quirk in the Google Checkout system -- they are not widely used for delivering download products. If you purchased a download, you will get a download. If you purchased a box/packaged shipped product, you will receive exactly that.
Q: I bought a copy of Credit-Aid, but my computer crashed. How can I get a new copy?
A: No problem! We will be happy to help you (up to one year from your original purchase), but to do this we must be able to find you in our system, so please send us an email with the name and email address (and order number if you have it) from your Credit Aid purchase. If you have used Google's email masking when placing your order, this could make it more difficult for us, but in most cases we can usually find your activation information even with just a name. We are unable to find your order in our system if more than one year has passed since your purchase.
Q: How do you handle product returns?
A: We believe in our products and we know you will love them, too. Our software support team is available to assist you and will generally reply to any concern within 24 hours. If, however, they are unable to resolve your technical issues we will offer a full refund, within 30 days of purchase.
In the unlikely event that you experience any difficulties whatsoever with Credit Aid, our support team wants to hear from you. The software has been triple quality assurance checked at every level. It is being used and enjoyed by thousands of happy customers, We are confident that it is stable and will function trouble free on any computer running windows XP or Vista. Buy with Confidence!
Refund Policy:
Refunds are based on Software failure, NOT general dissatisfaction or lack of features. Refunds are provided ONLY AFTER our technical support team has assisted in your installation and the Software fails to function fully according to the technical team diagnosis. WE will determine if a refund is necessary based on individual situations. Refunds are NOT available after 30 days from purchase date.
Q: I am in the Mortgage or Real Estate Business. Do you have a partner/referral program? Can I get copies of your program or demo for my clients?
A: We sure do! Click here for details: http://www.creditdoctorsoftware.com/mortgage-real-estate.htm
All-new Consumer and
Mortgage Broker Editions
Sales and Info: (310) 929-7554
**Read about us in
Yahoo Finance News
______________________
NEWS
**4/11/2007 Read about us in
Yahoo Finance News
*Existing customers: Download new product updates!
SUCCESS STORIES
"Your program is fantastic! I raised my credit score 182 points in 30 days and saved thousands on my home loan!"
- Dave Goodman
Phoenix, AZ
"Editor's Choice: A powerful, user-friendly program that delivers what it promises."
- Lloyd Seagan
Stuff Magazine
"A bad credit score can negatively impact a person's ability to obtain a decent mortgage. I help my clients by providing them with Credit-Aid Corporate PRO 1000 Software. It's simple to use and effective. Thank you for a wonderful and reasonably priced product!"
- Noe Longoria, Loan Officer
Simplex Mortgage, San Jose, CA
Without a doubt, the very best Credit Repair Software on the market is Credit Doctor. It has won numerous awards and has quickly become the most popular way to automate the process of repairing bad credit and fix bad credit report.
Software programs do work for fixing bad credit. Bad credit report repair software is not a science, but it is a huge timesaver. You can certainly repair bad credit yourself without a credit program or credit software applications to examine and check your online history, but really bad credit will take many letters and tedious days and weeks to optomize, wheras a software program can automate the process considerably.You can have bad credit erased legally and quickly. Debt consolidation service is an option, but it still won't erase or reestablish a new file. Secured cards are an excellent way to reestablish credit, but you still must attack a low credit rating at the source.
Debt expirations do vary, as well as judgements status. If you have delinquencies and charge-offs that are effectng your credit-scoring, creditrepair is your best option. For bad credit help and expert bad credit advice we recommend reading our free booklet "Boost your FICO score in 7 easy steps." Bad credit repair can improve your way of life greatly enabling you to get the mortgage or refinance loan at the best possible low rate. A bad credit report simply means that you have a bit of work ahead after disputing items to the Credit Bureaus Equifax, Experian and Transunion.
A public interest group recently did a study that showed these staggering facts: 79% of all Credit Reports contain errors...and it's mostly errors that are the reason for a bad credit score.You do not have to fall victim to bad credit loans, you do not have to give in to accepting bad credit refinance or a bad credit mortgage. An improved report rating score will qualify you for loans and refinancing at much lower rates. Proper management with Bad credit software will save tremendous time and energy, rapidly boost fico ratings and boost fico scores.
The Credit Doctor program software will help you with your credit repair, and use every legal means to erase bad credit quickly, or your money back. Fast credit repair is what you will have after using our software to fix bad credit ratings and fix bad credit scores.
You can certainly fix credit and fix credit reports and improve bad credit on your own, but it helps to have a vast knowledge of the law. Our software has the added benefit of being co-written and approved by lawyers. Our knowledge of the law and the Fair Credit Reporting Act will help you to improve fico scores, check and improve a low credit score and raise fico scores. With our program and applications, you can easily remove bad credit while you repair bad credit ratings and fix your bad credit reports with the click of a mouse button.
On our Bad Credit Software Blog we give hundred of free tips, help, counseling and advice to repair bad credit scores, and repair low credit scores effortlessly and easily, because our program is fully compatible with all three major bureaus, Equifax, Experian and trans-union (aka trans union). Simply downlad your free Reports from annual credit report and you will have free reports. Once those free credit reports are in your hands and after purchasing our Bad Credit Repair Program program, you will be able to handle a bad credit removal operation for yourself (for free) what you would have to pay hundreds or thousands of dollars to companies like lexington law or creditnet. Download a free sample program today. What have you got to lose?
As they say on the Federal Trade Comission www.ftc.gov. A professional credit repair company (credit restoration management and restore service) cannot do anything for you that you cannot do for yourself for free or little cost. Repairing Credit is not brain surgury. It can be done, and the best credit repair Company...is yourself.
Links in this site:
FLASH SITE COMMERICAL - FLASH COMMERICAL WMV NON-FLASH MAIN LINKS SITEMAP FACTS VIDEO TOUR STORE SUPPORT ABOUT FREE BOOKLET FREE DEMO Doctor STORE MORTGAGE & LOAN PROFESSIONALS - Referrals Doctor - PRESSRELEASE GUARANTEE VIDEO TOUR : Bad Credit Repair Software Kit: CONTACT software-reparacion-credito.htm credito-reparacion.htm Bad Repair? Daniel Rosen Bad Repair Kit Repair Software Kit: Bad Report Fix Bad Report Repair Score Repair -report-repair.htm fix-bad-.htm -software.htm
